Refund Policy

This refund policy applies to all purchases made through Suitcaselab Jp and its associated services.

At Suitcaselab Jp, we prioritize customer satisfaction and aim to provide a clear refund policy for our valued customers.

Eligibility for Refunds

Refunds are available for items purchased directly from Suitcaselab Jp, provided they are returned in their original condition within the specified timeframe.

Exclusions from Refunds

Custom-made luggage solutions and items that have been used or damaged are not eligible for refunds.

Requesting a Refund

To request a refund, please reach out to our customer support with your order number and reason for the return. feedback@suitcaselab-jp.world.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a few business days.

Cancellation Policy

Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.